Contact Page


Things you might need to know about shopping here at FAM.

Where do you deliver?	We are happy to deliver anywhere in the world.

What delivery service do you use and how long does it take?	Delivery in the UK is by Royal Mail 1st class. The price between 1st & 2nd class mail is negligible but we can use 2nd class if requested and relay the saving back to you. 1st class post usually arrives the next day but it can take as long as 3 days in some areas. 2nd class can take up to a week. Delivery to mainland Europe, the United States and the rest of the world is by Royal Mail Surface post. The difference in cost between Surface post and Airmail is quite substantial but we are happy to use airmail and can quote a price on request. Surface mail usually takes around 1 to 1½ weeks but can take up to 3 weeks in some areas. Airmail usually takes 2-4 days.

What payment methods do you accept?	We accept all forms of credit card, personal cheques and postal orders. Credit cards are processed using PayPal International or Nochex (UK only). Both are well established, trusted internet financial institutions. All cheques must clear into our account before any products are released. If you wish to pay by postal order or send us a cheque direct, please contact us Here for postal address.

Is your Web Store secure?	We use industry standard 128bit SSL security when taking ANY personal details via Mal's E-Commerce. These details are not stored locally unless you click the 'save details' checkbox and then they are only accessible via one secure terminal. Only your Name and postal Address are stored by ourselves for obvious reasons. No credit card details are seen or kept by us at all and are all processed via the 3rd party affiliate (PayPal or Nochex).

What is your returns policy?	We at FAM run a fair policy scheme. If you are at all unhappy with the any product you receive for any reason, you may return it for a full refund of the product value. We regret that we cannot refund postage costs. However, all items must be returned in the condition in which you received them for a refund to be given. Any clothing must be unworn and tags still attached.

Where do i send my returns?	A receipt will be attached to your item/s showing all details of your purchase and a return address.

What are 'pre-loved' Items?	As all our clothes are hand printed/altered and are unique to you and only you we hunt through the cities stores and the web looking for the best quality garments and fashions that we can at an affordable price. Often the best finds come from wholesalers, seconds boutiques and the 'posher' charity shops and we refer to these items as 'pre-loved'. All items that are not 'brand new' are thoroughly laundered by ourselves prior to printing.

Do you seriously make all this stuff yourself?	Yes. The books, comics, posters etc. are printed, trimmed, stapled and thermally bound by hand (usually by Mal). The silk screen printing is all performed by hand and any additional painting, touch-ups and alterations are all done by Mal.

If you have any questions that are not answered, please contact us Here